Shipping & Returns

Shipping

Shipping costs are calculated at checkout based on order weight and location.

All orders will be processed and dispatched within 1-4 working days (excluding weekends and holidays).

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@eastangliandogtraining.co.uk with your name and order number, and we will look into it for you.

Returns and refunds

To be eligible for a return, you must contact us within 14 days of receiving your order. Customers are responsible for return shipping costs.

Please make sure you have checked the details of the items before purchasing.

Damages

Please inspect your order upon receiving and contact us immediately if the item is damaged or if you receive the wrong item.

Refunds / Store Credit

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank to process the refund.

When requesting store credit, you should receive your refund immediately.